Find, filter and export orders

Admin portalOrdersUpdated today

Search by ID or phone, narrow the list with filters, save the views you use every day and export what you need.

Before you start

Payment filters and payment fields in an export need the View payment data permission.
Exporting needs the Export permission.

Search

Search for one order or many at the same time.

OrdersSample screen

2ORD-004822 ✕ ORD-004819 ✕ DD-310 ✕Add another…

Filters

All128Unassigned9Driver assigned14Out for delivery31Delivery failed7SLA at risk4

Order	Merchant	Recipient	Status
ORD-004822Ref KH-7716	Al Noor ElectronicsNext day	Khalid Al-Harbi+966 55 012 3456	Out for delivery35m · attempt 1	⋯
ORD-004821Ref DD-310	Daily Dates Co.Same day	Sara Al-Qahtani+966 55 123 4567	Unassigned12m	⋯
ORD-004819Ref SF-2204	Sahab FashionNext day	Omar Nasser+966 59 876 5432	In hub3h	⋯

The search bar. Type an order ID, reference, phone, name or partner AWB number and press Enter. You can also paste a list, separated by spaces, commas or new lines, up to 200 terms at once.
Each term becomes a chip. Orders that match any chip are shown. Press ✕ on a chip, or Backspace in the empty field, to remove one.

Use the quick filters

Quick filters are the fastest way to see one kind of order.

OrdersSample screen

All128Unassigned9Driver assigned14Out for delivery311Delivery failed 273SLA at risk4

Showing 7 of 128 orders

Tap a quick filter to see only those orders. Tap another one to switch.
The number follows your search and filters. It is how many orders you would see if you tapped it now.
SLA breached and SLA at risk are quick filters too. The bell alerts open Orders with them already on.

Open the Filters dialog

For anything the quick filters do not cover, use the full list of filters.

OrdersSample screen

Search by order ID, reference, phone or name

1FiltersScanCustomize⋯

Filters✕

2ORDER

Status

Any

4Status history

Any

Created date

Any

5Time in current status

Any

Service

Any

5Delivery attempts

Any

3SLA

At risk

Failure reason

Any

5Has exception

Any

5Edited after creation

Any

Order source

Any

5Import batch

Any

5Package rule

Any

2PARTIES

Merchant

Any

2ASSIGNMENT

Driver / Partner

Any

6Fulfilled by

Any

6Assignment

Any

6Assigned by

Any

2LOCATION

Pickup city

Any

Delivery city

Any

Delivery area

Any

Zone

Any

Hub

Any

2PAYMENT

7Payment type

Any

7COD amount

Any

7COD state

Any

7Delivery charge payer

Any

ResetCancelApply filters

Press Filters on the Orders page.
The filters are grouped under Order, Parties, Assignment, Location and Payment. Each one says “Any” until you pick a value. The everyday ones are Status, Created date, Service, Failure reason, Order source (merchant portal, admin portal, import, API or store), Merchant, Driver / Partner, the cities, Delivery area, Zone and Hub.
SLA. Pick “At risk” (80% of the SLA time used) or “Breached” (all of it).
Status history. Pick several statuses and two dates, for example “was Delivery failed between 1 and 5 Nov”.
More order filters: Time in current status (for example Out for delivery for more than 6 hours), Delivery attempts (none yet, 1, 2 or 3+), Has exception, Edited after creation, Import batch and Package rule.
Assignment filters: Fulfilled by (your own fleet or a partner courier), Assignment (not assigned, own driver or partner) and Assigned by (an automatic rule or a user).
Payment filters: Payment type, COD amount, COD state (not collected, with driver, with cashier or paid to merchant) and who pays the delivery charge. They need the View payment data permission.

Save a view

Keep a set of filters you use often.

OrdersSample screen

All128Unassigned9Out for delivery311Late today6

SLA at risk ✕Search: 3 terms ✕Clear all2Save as view

After you open a saved view and change it:

Late today (modified) ✕4Update view

Save as view✕

Name

Late today

3☑ Open Orders with this view by default

CancelSave view

Your saved view appears here, as a quick filter, after you save it. It keeps your quick filter, filters, search, columns and sort. Saved views are personal: nobody else sees them.
When filters or search terms are on, a row of chips appears with Clear all and Save as view.
Default view. Tick this to open Orders with this view every time.
Update view. If you change a saved view, its name shows “(modified)”. Press Update view to keep the change.

Customize columns and quick filters

Make the Orders page show what you need.

OrdersSample screen

Search by order ID, reference, phone or name

FiltersScan1Customize⋯

Customize Orders✕

Table columns

⋮⋮ ☑ Order always shown

⋮⋮ ☑ Merchant

⋮⋮ ☑ Recipient

⋮⋮ ☑ Route

⋮⋮ ☑ Status always shown

⋮⋮ ☐ Zone

⋮⋮ ☐ Hub

⋮⋮ ☐ Package rule

Quick filters 3 of 8 shown

⋮⋮ ☑ Unassigned

⋮⋮ ☑ Out for delivery

⋮⋮ ☑ Delivery failed

⋮⋮ ☐ In hub

Saved views

Late today Remove

Reset to default5Done

Press Customize.
Table columns. Show or hide a column, and drag ⋮⋮ (or use the arrows) to reorder. Order and Status always stay. Optional columns you can add: Zone, Hub, Service, Attempt, Last updated, Warehouse, Sender, Package rule and Source. A column you have no permission for says so.
Quick filters. The same list of statuses. Tick up to 8; they appear as quick filters in this order.
Saved views are listed below the quick filters. Press Remove to delete one.
Done saves your choices. They are saved for you only.

Export

Download the orders as a file.

OrdersSample screen

Search by order ID, reference, phone or name

FiltersScanCustomize1⋯

Export orders✕

3 Orders

128 orders that match your filters ▾

4 Fields

Order ID, Merchant, Status, Deliver by + 6 more ▾

5 Format

Excel ▾

Cancel6Export

Open the page ⋯ menu…
…and choose Export.
Which orders. Export the orders you selected, or everything that matches your filters.
Fields. Choose which fields go in the file, or use Select all or None. Payment fields need the View payment data permission. Fleetics remembers your choice.
Format. CSV or Excel.
Export. Files of more than 5,000 rows are prepared in the background, and you get a bell notification when the file is ready.

Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.

Common questions

The counts on the quick filters changed. Why?

They always follow your search and filters, so they show what you would see if you tapped them now.

Can another user see my saved views?

No. Saved views are personal.

Where do I see which filters are on?

A row of chips appears under the search bar whenever a filter or search term is on. With no filters, the table footer says “no filters applied”.

Related guides

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