Suspend, reactivate and archive a merchant
Stop a merchant from sending orders, bring them back, or archive them when they leave. Nothing is ever deleted.
Before you start
- Your role has the Suspend / reactivate permission, or Archive merchant for archiving.
1
Choose Suspend
Open the merchant’s ⋯ menu.
| Merchant | Payment terms | Status | |
|---|---|---|---|
| Al Noor ElectronicsMER-101 | Credit | Active | 1 ⋯ |
- Press ⋯ on the merchant’s row, or on the profile header.
- Choose Suspend. You need the Suspend / reactivate permission.
2
Give a reason
Fleetics shows what suspending does before you confirm.
Suspend Sahab Fashion?✕
1
· No new orders from the portal, imports, the API or admins.
· Store orders are rejected and logged on this merchant only. Nothing reaches Order Issues or notifications.
· Their portal becomes read-only.
· All history is kept.
· Store orders are rejected and logged on this merchant only. Nothing reaches Order Issues or notifications.
· Their portal becomes read-only.
· All history is kept.
214 orders are still in progress. Nothing happens to them automatically. Open them in Orders
Overdue invoices
Suspend merchant
- What suspending does. New orders are blocked from every channel. Orders from a store or the API are rejected and logged on the merchant only. Their portal becomes read-only. All history is kept.
- Orders in progress. You see how many there are. Nothing happens to them automatically, so you decide what to do. The link opens them in Orders.
- Reason. Required. It is internal and shown in Activity. If it is empty you see “Add a reason”.
3
Reactivate when you are ready
A suspended merchant shows a banner on their profile.
1 Suspended 9 Oct · Overdue invoices. New orders are blocked and the portal is read-only.
2 14 store orders rejected so far.3Reactivate
2 14 store orders rejected so far.3Reactivate
- The banner. Shows the reason and the date, and what suspending does.
- Rejected store orders. How many store orders were rejected since. They are listed in Activity.
- Reactivate makes the merchant Active again, and new orders are accepted. It is also in the ⋯ menu. You need the Suspend / reactivate permission.
4
Archive a merchant that has left
A merchant goes from Active to Suspended to Archived.
2Other reason: “Balance must be settled first”
3
Archived. History is kept; no new orders.
- Archive is greyed while the merchant has open orders or a balance. You need the Archive merchant permission.
- The reason is shown beside it: “N orders still open”, or “Balance must be settled first”.
- After archiving, the merchant’s profile shows “Archived. History is kept; no new orders.” Reset portal password is greyed and the portal login reads Disabled.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
What happens to orders already on the road?
Nothing, automatically. You decide what to do with them. The suspend box links to them in Orders.
Can the merchant still see their orders?
Yes. Their portal becomes read-only while they are suspended.
Why do I not see their store orders in Order Issues?
Orders from a suspended merchant are rejected and logged on the merchant only, in Activity.
Can I delete a merchant?
No. Merchants are never deleted. Archiving keeps the whole history.
Related guides
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