The bell
The bell shows what needs your attention, filtered by what you may see. Click an item to open the page it is about.
Before you start
- Everyone has a bell. You only see the categories your permissions allow.
- Items stay for 30 days. With Hub management on, hub users get only their hub’s items.
1
Open the bell
Press the bell in the header. A window opens over the page.
Notifications✕
2AllUnread3All categories ▾4Mark all as read
Today
5 COD withdrawal disputed UrgentWR-1018 · Bloom & Co · 10 min ago
6 ● Orders waiting for a driver ×37 orders have no driver for too long
Earlier
Drivers at their cash limitYesterday
7Notification settings
- The bell. Shows how many items are unread, up to 99+. It turns red when any unread item is urgent. It refreshes every 30 seconds and when you return to the tab.
- All and Unread. Filter the list.
- Category. All categories, or one of Orders & issues, SLA, Hubs, Failed & returns, Finance, Drivers and Integrations, each with its unread count. You only see categories you have permission for.
- Mark all as read. Marks every item, or every item of the chosen category.
- Urgent items. Tinted red with “Urgent”: SLA breached, a withdrawal disputed, a wrong-hub scan, and a failed finance or platform job. They always reach the bell.
- An item. A dot marks unread. Repeats fold into one item with a count (×3). Click it to mark it read and open the page it is about.
- Notification settings closes the bell and opens the settings page.
What reaches the bell
| Category | Items |
|---|---|
| Orders & issues | New order issue · Held orders released · Orders waiting for a driver · Pickups not started · Pickups overdue |
| SLA | SLA breached · SLA at risk |
| Hubs | Wrong-hub scan · Orders aging in a hub |
| Failed & returns | Failed with no decision · Moved to RTO automatically |
| Finance | COD withdrawal disputed · Withdrawal draft ready · Withdrawal confirmed by the merchant · Invoices overdue · Cash with drivers or the cashier too long · Partner COD outstanding · Finance job failed |
| Drivers | Drivers at their cash limit · Driver location not updating · Documents expiring or expired · Forced on duty ended |
| Integrations | Comes with Integrations |
An alert that describes a state, such as “7 orders waiting for a driver”, refreshes its count, does not alert again for 6 hours, and clears itself when the count is 0.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
Why is the bell red?
At least one unread item is urgent.
Can I turn urgent items off?
No. SLA, Hubs and Finance urgent items always reach the bell.
Where is the record of everything sent?
In Audit log › Activity history.
Related guides
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