Customize your printed documents
Choose what appears on your labels, air waybills, kitchen tickets and runsheets, and see where each document prints from.
- You need Settings › Manage documents to change anything. Without it the page opens view-only.
- To print, you need Orders › Print labels / AWB for labels, AWBs and kitchen tickets, and Print runsheets for runsheets and pickup manifests.
Open Documents
Open System › Settings and choose the Documents tile. It opens its own page, with Back to Settings.
2 Options
3 Printed from
Orders · Create Order · Hub operations · Failed & returnsRN · AL MALQA
Sample label, 4×6
- The tabs. Label (4×6), AWB (A4), Kitchen ticket, Runsheet, Pickup manifest, Transfer manifest and Invoice. Each document has its own options.
- Options. Switch optional parts on or off. What every document always shows cannot be turned off. You need Settings › Manage documents; without it the page is view-only.
- Printed from. Lists every place the document prints from. Every print is logged on the order’s History tab.
- Preview. Shows the document with sample data. Label and AWB also have a sample picker: COD, Prepaid, Multi-piece or Return.
- Save changes. The bar shows only after a change. Test print prints a sample. Each save is a new version of that document, written in the settings history and the Audit log.
Set the kitchen ticket
Restaurant orders print a ticket on an 80 mm or 58 mm roll.
Options
- Paper. 80 mm or 58 mm receipt roll.
- The switches. Restaurant name, Pickup QR (the driver scans it at pickup), Pickup by, Customer phone, Customer address, Item options, Prices, Customer notes and a footer. The order ID, reference, items with quantities and the amount to collect always print.
- Customer address. Off, the ticket shows only the district.
- Footer text. Up to 80 characters.
Options by document
| Document | Always printed | Options you can change |
|---|---|---|
| Label (4×6, one per piece) | Package n/N, barcode (the 13-digit tracking number, with -2/3 for each piece), Order ID, COD or PREPAID box and amounts to collect, service, drop-off date, recipient, courier footer with print time, tracking QR | Sort code, Sender, Deliver by, Weight, Reference, Contents, Delivery instructions. All on by default |
| AWB (A4, one per order) | Header, barcode, service, deliver-by, full sender and recipient addresses, one row per box, weights, contents, amount to collect, customs block for international orders | Payment details, Signature boxes, Terms and the terms text (up to 600 characters). Merchant credit prices are never printed |
| Kitchen ticket (80 or 58 mm) | Order ID, reference, items with quantities, amount to collect | Paper, Restaurant name, Pickup QR, Pickup by, Customer phone, Customer address, Item options, Prices, Customer notes, Footer text |
| Runsheet (A4, one per driver) | Driver, vehicle, hub, date, stops with cash to collect, totals | Stop order (route order or by merchant), COD by merchant, signature lines for driver, dispatcher or hub, and cashier |
| Pickup manifest | One sheet per merchant pickup location on the route, with signature lines for the merchant and the driver | No options. Preview only |
| Transfer manifest | One per transfer batch, with its TRF- code, from and to hub, orders and received ticks, signatures | No options. Preview only |
| Invoice | Seller and bill-to, charges with order counts, subtotal, VAT, total due, then every order | E-invoice QR code, off by default |
Where documents print from
- Labels, AWBs and kitchen tickets: Orders (the panel and the selection bar), the Create Order confirmation, Hub operations and Failed & returns.
- Runsheets and pickup manifests: Dispatch (a driver’s card or the map panel), Hub operations and Drivers.
- Transfer manifests: Hub operations › Transfers.
- Finance documents: COD withdrawal statements, settlement statements and tax invoices, from Finance.
The Print dialog ticks nothing for you, and Print stays disabled until you tick something. You can reprint at any time. Every print is a line on the order’s History tab: who, when, which document, how many copies and which version. Printed documents always show COD and the amounts to collect, even to users who cannot see payment data.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
What does the version number mean?
Each saved change to a document’s options makes a new version, printed in the footer and kept in the print log.
Why does my printed Arabic look different?
Fleetics prints through your browser, with its own fonts built in, so Arabic prints the same everywhere. Set the printer’s margins to None and the scale to 100%.
Can I use my own layout?
Not yet. Custom layouts and merchant-branded labels come in a later release.