Help CenterDispatch & riders

Plan and optimise a driver’s route

Admin portalDispatch & ridersUpdated today

See a driver’s stops, put them in the best order, print the runsheet, and change a route that has already started.

Before you start
  • Your role has Optimise / reorder routes. Changing a route that has started needs Change a started route, which Admins have by default.
1

See a driver’s stops

Click a driver on Dispatch or on the map. Every route starts at the driver’s hub and ends at the last stop. If you turn on “Return to hub at the end of the route”, it ends back at the hub.

Dispatch › Driver routeSample screen
Faisal Al-Harbi · 4 stops3Optimise route4Print runsheet
1 1 · ORD-004821ETA 14:20 · deliver by 21:00
2 · ORD-004830ETA 15:05 · deliver by 14:302 Late
3 · ORD-004842ETA 15:40 · deliver by 18:00
  1. The stops in route order, each with its ETA and deliver-by. Every route starts at the driver’s hub.
  2. Late. The ETA is after the deliver-by.
  3. Optimise route puts the stops in the best order.
  4. Print runsheet prints the driver’s runsheet.
2

Optimise the route

Optimise route puts the stops in the best order. It picks the nearest next stop, puts an earlier deliver-by first, respects the vehicle’s capacity and the end of the shift where they are set, and puts a pickup before its delivery.

Dispatch › Driver routeSample screen
1Route optimised · 4 stops · 11 km · finish 16:10 · 1 late2Already the best order
  1. The result. Number of stops, distance, the finish time and how many stops are late.
  2. Already the best order. You see this when optimising would change nothing.
TipDistances and ETAs are estimates for now, measured in a straight line. Road distances come in a later release.
3

Reorder the stops by hand

You can reorder until the driver starts the route.

Dispatch › Driver routeSample screen
1 ⋮⋮ 1 · ORD-004821ETA 14:20
⋮⋮ 2 · ORD-0048303 ETA 15:05⋯
2 Move up
Move down
⋮⋮ 3 · ORD-004842ETA 15:40
  1. Drag the handle to move a stop.
  2. Move up and Move down do the same without dragging.
  3. ETAs and Late flags update at once. Your manual order is kept when stops are added later.
Activated by FleeticsBefore the driver starts, a stop added to the route re-optimises it, unless you reordered it by hand. Then new stops go last and your order is kept. You can turn this off with “Auto re-optimise before Start route”.
4

Print the runsheet and the pickup manifests

Print what the driver takes on the road.

Dispatch › Driver routeSample screen
1Print runsheet22 pickup manifests
Runsheet · Faisal Al-Harbi
Bike ABJ 4127 · Riyadh North Hub · 8 Nov · 4 stops, 1 pickup · COD to collect SAR 640
1 · ORD-004821 · Rawdah3 ________
Driver ________   Dispatcher ________
  1. Print runsheet. Opens the printable runsheet: driver, vehicle, hub, date, the number of stops and pickups, the COD to collect, and the stops in order.
  2. Pickup manifests. Prints one manifest for each merchant on the driver’s route: the orders, pieces, COD and signatures.
  3. The signature column and the Driver and Dispatcher signature lines.
5

Change a route that has started

The route locks when the driver starts the first delivery. After that, only a user with the permission can change it.

Dispatch › Driver routeSample screen
Change a started route✕
1Faisal has started this route. The change is sent to his rider app and logged.
1 · ORD-004821
2 · ORD-004830
3 · ORD-004842
1 · ORD-004830
2 · ORD-004821
3 · ORD-004842
CancelApply change
  1. The route has started, so it is locked. Only a user with the “Change a started route” permission can change it. The rider app receives the change.
  2. Old and new order. The change is logged: who changed the route, when, and the old and the new order.

Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.

Common questions

Where does a route start?

At the driver’s hub. The rider app shows “Start at” the hub and how many parcels to load.

Why did a stop go to the end of the route?

You had reordered the route by hand, or the route had already started. A stop added then goes last.

Can I optimise again during the day?

Yes, until the driver starts. After that, only with the Change a started route permission.

Related guides

The Dispatch mapDrivers and dispatch settings
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On this pageSee a driver’s stopsOptimise the routeReorder the stops by handPrint the runsheet and the pickup manifestsChange a route that has startedCommon questions