Orders that need attention
See the orders that the allocation rules could not place, and deal with each one without leaving Dispatch.
Before you start
- Your role has Assign / reassign orders to act on an order.
1
Open Needs attention
The button on Dispatch shows how many orders are waiting for you.
DispatchListMapPickupsDeliveries1Needs attention · 4
Needs attention · 4✕
ORD-004836 · Al Noor ElectronicsWaiting 52 min2No rule matched3Assign to driver4⋯
ORD-004841 · Sahab FashionWaiting 20 minBad addressFix address⋯
5View all
- Needs attention opens the orders the allocation rules could not place. The number is how many there are.
- The reason. Why the order is here. All the reasons are listed in the table below.
- The action. Assign to driver, or Fix address for a bad address. It is done in place.
- ⋯ offers Assign to driver, Assign to courier and Open order.
- View all opens that list with the Needs attention quick filter on.
2
Read the reason
Each order shows why it is here.
| Reason | What it means | What to do |
|---|---|---|
| No rule matched | No active allocation rule fits the order. | Assign a driver or courier by hand, or add a rule. |
| No eligible driver | A rule matched, but no driver passes the checks. | Assign by hand, or free up a driver. |
| Nobody accepted | The order was offered and no driver accepted it. | Assign by hand. |
| Retries used | Fleetics tried again as often as your settings allow. | Assign by hand. |
| Bad address | The address could not be placed on the map. | Press Fix address. |
| Waiting too long | The order has waited longer than your limit. | Assign it now. |
The waiting time counts your operating hours. When that differs from the clock, the clock time is shown next to it.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
How often does Fleetics try again?
By default every 5 minutes, 3 times. You can change both in “Drivers and dispatch settings”.
Can I see only these orders on the list?
Yes. View all opens the list with the Needs attention quick filter on.
Related guides
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