How an order gets its driver
Understand how Fleetics chooses who gets an order, and which drivers are allowed to get it.
- Nothing to set up. This guide explains what Fleetics does with your rules and settings.
Who an order goes to first
- If the order’s package rule names a courier, that courier gets the order, for both legs.
- Otherwise an allocation rule To a courier gives it to that courier, for the leg you chose.
- Otherwise your allocation rules run from the top, and the first match wins.
- With no match, the order stays Unassigned. Fleetics retries it, and then it shows in Needs attention.
Which drivers can get an order
| Check | What it means |
|---|---|
| On duty | The driver is on duty in the app, or you forced the driver on duty. |
| Shift | With the Driver shifts module on, the driver must be inside a shift. No shift now means no assignment of any kind, unless the driver is forced on duty. |
| Cash limit | The driver is under the limit. You can also count the COD of the orders the driver carries. |
| Job type | The driver’s job type fits the order: Parcels, Food or Both. |
| Capacity | The order fits the max stops, weight and boxes, where they are set. |
| Not suspended | Suspended drivers get no new work. |
| Hub | The driver is in the order’s hub, when Hub management is on. |
The same checks apply when you assign an order by hand.
Offers
With Broadcast or One by one, the driver sees the pickup area, the distance, the delivery zone and the COD amount, with a countdown. The customer’s name and phone appear only after the driver accepts. With Force assign the job simply appears in the driver’s app.
Restaurant orders
An order that is Being prepared is never allocated or offered. Allocation runs the moment it is marked Ready for pickup, by the restaurant or by you with Mark ready. You can still assign a driver by hand earlier.
Every assignment has a reason
Each assignment is stored with its reason. See it in Dispatch ⋯ › Assignment log.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
Why did the nearest driver not get the order?
Only drivers who pass every check are considered. A nearer driver may be off duty, over the cash limit or outside a shift.
Why did an order go to a driver I did not expect?
Open the assignment log. It shows the rule or the person behind each assignment, with the reason.