The Dispatch map
See your hubs, drivers and open orders on one map, and assign from it.
Before you start
- Everyone with Dispatch › View can open the map. Assigning from it needs Assign / reassign orders.
1
Open the map and filter it
Choose Map in the switch, then narrow what you see.
Dispatch1ListMap
2Hub: All ▾3Driver: All ▾
4
All38Unassigned9Needs attention4Assigned14Out for delivery8Failed3
5
- Press Map in the switch beside the title.
- Hub. Show one hub, or all of them.
- Driver. Show one driver. Only drivers who are on duty appear.
- Order groups. All, Unassigned, Needs attention, Assigned, Out for delivery and Failed, each with its count. Returning orders count as Assigned when they have a return driver.
- The map. Hubs are squares, drivers are circles coloured by their status, and today’s open orders are pins coloured by their status.
2
Read the driver colours
A driver’s colour tells you what the driver is doing.
1 2 3 4 ⚑5
- Not reporting. The driver’s location is older than “Driver location is stale after”, which is 10 minutes by default.
- On a route. The driver has started the route.
- Route not started. The driver has stops but has not started yet.
- Forced on duty. You forced the driver on duty. Forced drivers also show a flag.
- Available. On duty and ready for an order.
3
Click a driver
The driver’s panel opens, and the route is drawn on the map.
1
1234
Faisal Al-Harbi
2
Bike · ABJ 4127 · cash SAR 860 / 1,500 · seen 1 min ago · route not started
3 1 · ORD-004821ETA 14:20 · deliver by 21:00
2 · ORD-004830ETA 15:05 · deliver by 14:30Late
4 4 stops · 11 km · finish 16:10
- The route. It is drawn from the hub through each numbered stop: dashed before the driver starts, solid after.
- The driver. Vehicle, cash in hand against the limit, when the driver was last seen and the route status.
- The stops in route order, each with its ETA and deliver-by. A Late flag shows when the ETA is after the deliver-by.
- The totals. Number of stops, distance and the finish time.
TipThe selected driver’s stops and hub stay on the map whatever the filters, with a note.
4
Click an order
The pin opens a small card. An unassigned order can be assigned from it.
1 ORD-004836 · Al Noor ElectronicsAl Yasmin · No rule matched · deliver by Sat 6:00 PM · COD SAR 220 · Riyadh North Hub
2Assign to driver ▾Assign
- The order card. The order, merchant, zone, status, deliver-by, COD, driver and hub.
- Assign to driver. On an unassigned order, pick one of the eligible drivers and press Assign. The card stays open while you choose.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
Why is a driver missing from the map?
Only drivers who are on duty appear.
Why is a driver shown as not reporting?
The driver’s location is older than “Driver location is stale after”, which is 10 minutes by default. Drivers send their location only while they are on duty.
Can my customers see the driver live?
Not yet. A live driver on the tracking page comes in a later release.
Related guides
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