The Dispatch page
Dispatch is where you decide who picks up and who delivers each order. Learn the page first, then assign.
- Everyone with Dispatch › View can open the page. Assigning needs Assign / reassign orders.
Open Dispatch and choose a view
Dispatch is under Operations. It opens as a list, and the Map is one tap away.
| Order | Zone | Status | |
|---|---|---|---|
| ☐ | ORD-004821 | Rawdah | Waiting 12 min |
| ☐ | ORD-004830 | Al Malqa | Offers waiting |
| ☐ | ORD-004833 | Al Olaya | Being prepared |
- Open Operations › Dispatch in the menu.
- List and Map. List is where you assign orders. Map shows your drivers and orders on a map. See “The Dispatch map”.
- Pickups and Deliveries. Pickups lists the orders that need a pickup driver. Deliveries lists parcels already in your hub that need a delivery driver.
- Quick filters. One tap narrows the list. The number is how many orders each one holds.
- The orders to assign. One row for each order that needs a driver.
- The Drivers panel. The drivers who are on duty, with their load.
Choose Pickups or Deliveries
Pickups lists the orders that need a pickup driver. Deliveries lists parcels that are in your hub and need a delivery driver, for services with Auto-dispatch off.
Narrow the list
Use the quick filters for the common cases, and Filters for the rest.
- Waiting. Orders that have no driver yet.
- Offers waiting. Orders offered to drivers that nobody has accepted yet.
- Needs attention. Orders the allocation rules could not place. See “Orders that need attention”.
- Being prepared. Restaurant orders still in the kitchen.
- Filters. Narrow the list by hub, zone, service or merchant.
Read the list and the Drivers panel
Next to the orders, the Drivers panel shows who can take them.
| Order | Zone | Status | |
|---|---|---|---|
| ☐ | ORD-004821 | Rawdah | Waiting 12 min |
| ☐ | ORD-004833 | Al Olaya | 1 Being prepared |
- Being prepared marks a restaurant order still in the kitchen. Allocation rules skip it until the restaurant marks it ready. You can still assign a driver by hand.
- A driver’s load. Stops, weight, and the cash in hand against the cash limit.
- A greyed driver cannot get new orders. The reason is shown, for example “Over cash limit”.
Open an order
Click an order ID to open its panel without leaving Dispatch.
- Assign to driver and Assign to courier are at the top of the panel. Open the panel from an order ID in the list, or from a pin on the map.
- Brief, Shipment, Courier and Payment show the order’s details.
- History includes the assignment log: every proposal and what made it.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
Why is an order not on the Deliveries tab?
Deliveries lists only parcels that are in your hub and have no delivery driver. Parcels on their way to another hub, or planned for a later reattempt day, are not listed.
Why can I see only one hub?
If your user is limited to one hub, you only see that hub’s orders and drivers.
Can Fleetics assign delivery trips from the hub by itself?
Not yet. Delivery trips from the hub are assigned by hand. Pickups can be assigned by allocation rules.