COD withdrawals
Send COD to merchants, record when it is paid, and handle disputes and mistakes.
- Sending and marking paid need Send COD withdrawals. Resolving a dispute and reversing need Finance exceptions.
Read the list
Open Business › Finance › COD withdrawals.
| Withdrawal | Merchant | Created | Paid | Orders | Amount | 2 Status | |
|---|---|---|---|---|---|---|---|
| WR-1031 | Al Waha Dates | 7 Nov | — | 12 | SAR 3,420.00 | Draft | ⋯ |
| WR-1029 | Sahara Sports | 5 Nov | — | 8 | SAR 2,040.00 | Sent | 3 ⋯ |
| WR-1018 | Bloom & Co | 1 Nov | 3 Nov | 5 | SAR 780.00 | Disputed | ⋯ |
- Quick filters. Draft, Sent · awaiting confirmation, Confirmed, Disputed, Discarded and Reversed.
- Status. Draft, Sent, Paid · confirmed, Disputed, Settled · nothing to pay or Reversed.
- The ⋯ menu. The actions for the row: Review & send or Send, Mark paid, Statement, Reverse, Resolve.
Review and send a draft
Merchants on an automatic cycle get drafts.
| Order | COD | Charges | Net |
|---|---|---|---|
| ORD-004790 | SAR 450.00 | − SAR 22.00 | SAR 428.00 |
| ORD-004802 | SAR 210.00 | − SAR 22.00 | SAR 188.00 |
- An automatic draft. A merchant on an automatic settlement cycle gets one draft each due day, with the orders that reached a final status up to the day before. It is skipped while a draft is still open. Nothing is sent without a person.
- The orders. Check what is in it and the net payable.
- Discard throws the draft away and frees its orders to settle again.
- Send sends the withdrawal to the merchant. Its orders become Sent to merchant.
Mark it paid
After you pay the merchant, record how.
- Method. Bank transfer, Cheque or Cash.
- Reference. The reference of the payment. It is required, except for cash.
- Mark paid records that the merchant has been paid. Fleetics never moves money itself, so this is your record of it. When the merchant confirms in its portal, it shows as Paid · confirmed.
Resolve a dispute
A merchant can dispute a sent withdrawal, or one you marked paid that it has not confirmed.
- The merchant’s reason. A merchant can dispute a sent withdrawal, or one you marked paid that it has not confirmed. It shows in Needs attention until you resolve it.
- Outcome. Keep puts the withdrawal back to Sent or Paid. Reverse cancels it: every posting is reversed and its orders are ready to settle again.
- Note to the merchant. The merchant sees your note with the outcome.
- Resolve saves the outcome. This needs the Finance exceptions permission. Paid · confirmed withdrawals are final, and a withdrawal cannot be reversed while a later withdrawal or an invoice took the balance it carried.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
What is “Settled · nothing to pay”?
The merchant’s charges were more than its COD. Nothing is sent, and the difference is carried to the next settlement.
Can I reverse a withdrawal?
Yes, with the Finance exceptions permission, unless a later withdrawal or an invoice took the balance it carried. Reverse that one first.
What if a draft is missed?
A draft missed through an error is caught up at the next check, and a failed run alerts you.