How money moves through Finance
Follow cash from the moment a driver collects it to the day a merchant is paid, and see which Finance page moves it at each stage.
Before you start
- Finance is under Business. You need Finance › View, which also needs Merchants › View and Orders › View. Each action has its own permission.
- Fleetics records settlements. It never moves money itself.
The finance status of an order
| Status | What it means |
|---|---|
| Not collected | Nothing has been collected yet |
| With driver | A driver collected cash: the COD, charges the recipient pays, a fee the sender pays at pickup, or a return charge at drop-off |
| Card payments to match | The recipient paid by card at the door. It waits for you to match it with the bank |
| With partner | A 3PL partner delivered a COD order and owes you the cash |
| With cashier | Your cashier received the driver’s cash |
| With courier | Your company holds the cash |
| In draft | It is in a draft COD withdrawal |
| Sent to merchant | It is in a COD withdrawal you sent |
| Disputed | The merchant disputed the withdrawal |
| Paid · confirmed | Settled. The merchant confirmed it, or you marked it paid |
| No COD | Nothing to collect or settle |
Who moves the cash, and where
| From | To | How | Guide |
|---|---|---|---|
| With driver | With cashier | Receive cash | Receive cash from drivers |
| With cashier | With courier | Mark with courier | Receive cash from drivers |
| With partner | With courier | Record COD received | COD from 3PL partners |
| Card payments to match | With courier | Match with bank settlement | Match card payments |
| With courier | Sent to merchant | Transfer to merchant, or send a draft | Settle a merchant |
| Sent to merchant | Paid · confirmed | Mark paid, or the merchant confirms | COD withdrawals |
Rules that hold everywhere
- A collection moves as a whole. There are no part payments.
- Card payments never count as a driver’s cash and never count toward the cash limit.
- A merchant’s net is the COD minus its charges. If the charges are more than the COD, nothing is paid and the difference is carried to the next settlement.
- A merchant billed by invoice gets the COD in full. Its charges go on an invoice instead, and an unpaid invoice never holds back a settlement.
- Every amount is written like “SAR 1,234.00”.
- If you are limited to some merchants, you see only their amounts.
Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.
Common questions
Where do I start each day?
On the Finance dashboard. The cards show where the cash is, and Needs attention lists what to do.
Can I undo a step?
Yes, with a Finance exception, as long as the order is not in a withdrawal or an invoice.
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