Help CenterRates & finance

The Finance dashboard

Admin portalRates & financeUpdated today

See where all your cash is, what needs attention, and move orders to their next money step.

Before you start
  • You need Finance › View. Each money step needs its own permission, such as Record handovers or Send COD withdrawals.
1

Read the stage cards

Open Business › Finance. The four cards follow the cash from the field to the merchant.

FinanceSample screen
BUSINESS
Finance
Finance5Needs attention
1 With drivers & partners
SAR 5,408.0012 orders
2 With cashier
SAR 2,150.007 orders
3 With courier
SAR 18,940.0041 orders
4 Sent to merchants
SAR 6,412.5018 orders
OrderMerchantCODFinance status
ORD-004790Al Waha DatesSAR 450.00With driverFaisal Al-Harbi
ORD-004802Al Waha DatesSAR 210.00With cashier
  1. With drivers & partners. Cash that drivers and 3PL partners have collected and not yet handed over. Click a card to filter the list to it.
  2. With cashier. Cash your cashier has received from drivers and not yet passed to the company.
  3. With courier. Cash the company holds. The amount is what you owe merchants after their charges, ready to settle.
  4. Sent to merchants. Money in COD withdrawals that you have sent and the merchant has not settled yet.
  5. Needs attention. The things that need a person. It opens a list with an action for each.
2

Open Needs attention

It lists what needs a person, with the action beside each item.

Finance › Needs attentionSample screen
1 2 drivers at or over the cash limitSAR 4,310.00Receive cash
2 1 disputed withdrawalWR-1018 · SAR 2,040.00Resolve
3 3 drafts to reviewSAR 9,115.00Review & send
4 Cash held too longWith a driver 4 · with the cashier 2Receive cash
5 1 unpaid invoice past dueINV-1003 · SAR 1,245.00Record payment
6View all7TimersClose
  1. Drivers at or over the cash limit. Receive their cash so they can take new orders again.
  2. Disputed withdrawals. A merchant disputed a withdrawal. Resolve it.
  3. Drafts. Automatic settlement cycles made drafts. Review & send each one.
  4. Cash held too long. Cash with a driver or with the cashier for longer than the timers, and card payments waiting longer than the drivers timer. The action is Receive cash or Mark with courier.
  5. Overdue invoices. Record the payment when it arrives.
  6. View all shows the orders behind these items, under the Needs attention quick filter.
  7. Timers sets how long cash may stay with drivers and with the cashier before it needs attention, up to 720 hours.
3

Find and select orders

Filter the list, tick orders and use the bar at the bottom.

Finance › OrdersSample screen
BUSINESS
Finance
Finance2Customize
1AllNeeds attention3With driver12With cashier7With courier41Paid by card5
3 OrderMerchantCODFinance statusLast update
☑ORD-004790Al Waha DatesSAR 450.00With driverFaisal Al-HarbiToday 11:204 ⋯
☑ORD-004780Al Waha DatesSAR 100.00With driverFaisal Al-HarbiToday 10:05⋯
☐ORD-004802Al Waha DatesSAR 210.00With cashierToday 09:05⋯
☐ORD-004815Sahara SportsSAR 320.00With courierYesterday 17:40⋯
2 selected5Receive cashClear
  1. Quick filters. All, and up to eight statuses such as With driver, With cashier, With courier, Paid by card, Sent to merchant and Disputed. In draft, Paid · confirmed and No COD are hidden at first.
  2. Customize chooses which quick filters show, up to eight, and their order.
  3. The checkboxes. Tick the orders you want to move.
  4. The ⋯ menu. Open order, and the order’s next money step.
  5. The selection bar. It shows how many orders you ticked and the step they can take together. Orders in one selection must share the next step, and the same driver, partner or merchant. If they cannot move together, the bar says why.
4

Use a row’s menu

Each row has its own ⋯ menu.

Finance › Row menuSample screen
ORD-004790 · With driver
1 Open order
2 Receive cash
ORD-004815 · With courier
Open order
3 Transfer to merchantSettle it from Finance › Settlements
  1. Open order opens the order panel on its Payment tab.
  2. The next money step. Each order shows the step it can take now: Receive cash, Mark with courier, Record COD received or Transfer to merchant.
  3. Greyed with the reason. A step that is not possible yet is greyed and says why.
5

Open an order’s Payment tab

Click an order to see its cash journey.

Finance › Order panelSample screen
ORD-0047903Receive cash4⋯
BriefCourierPaymentHistory
1
1With driver2With cashier3With courier4Sent5Confirmed
2 COD to collectSAR 450.00
Charges to the merchant− SAR 22.00
Net to the merchantSAR 428.00
  1. The cash journey. Where the cash is now: With driver, With cashier, With courier, Sent, Confirmed. A card payment shows Paid by card with its approval number and receipt instead.
  2. The money. What the order collects, the charges, and what the merchant gets.
  3. The next step. The main button is the next money step for this order.
  4. The ⋯ menu. Finance exception, to step the cash back with a reason, and Open in Orders.

Screens are simplified drawings with sample data. Your portal may look a little different, but the names and steps are the same.

Common questions

Why can I not tick two orders together?

Orders in one selection must share the same next step, and the same driver, partner or merchant. The bar tells you why they cannot move together.

Where is search?

The search icon finds an order, a merchant or a driver.

I only see some merchants.

If your user is limited to some merchants, every figure shows only theirs.

Related guides

How money moves through FinanceReceive cash from driversFinance exceptions
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On this pageRead the stage cardsOpen Needs attentionFind and select ordersUse a row’s menuOpen an order’s Payment tabCommon questions